Quality Management, 2nd Edn.

Quality Management, 2nd Edn

Free shipping (Guaranteed delivery 3-5 business days for In-Stock products)
Out of stock

ISBN details

  • ISBN 10: 0135005108
  • ISBN 13: 9780135005101


In a kaleidoscope, bits of glass are shown in ever-changing symmetrical patterns caused by their reflection from two or more mirrors. Saving the patterns is impossible because any movement disrupts the pattern and forms a new one. Running a business is a bit like a kaleidoscope. Decisions are made, strategies are defined and deployed, and patterns are set. Then something moves the entire system and the process must begin all over again. In an ever-changing world, quality management and its philosophies, tools, and techniques help organization manage their business effectively.

The second edition includes the following chapters:

  • Supply Chain Management
  • Lean Principles
  • Benchmarking

Significant new material focuses on the following:

  • Customers
  • Value Chains
  • Process Improvement
  • Ethics in Business
  • Lean Management
  • Supply Chain Management

A special feature in each chapter, How do we know it’s working?, provides insights into a real organization’s pursuit of excellence.

Other Details

  • Publisher: Pearson India
  • Language: Eng English
  • Edition: 2nd Edition
  • Dimensions: 7.80 (w) x 9.20 (h) x 1.00 (d)
  • Pages: 592
  • Authors: Summers