Described as more "toolkit" than "textbook," this volume presents a process for understanding the ISO 9000 requirements, for evaluating existing work flows against the ISO 9000 standard, and for developing strategies for meeting ISO 9000 requirements. The accompanying DOS diskette contains policies that can be edited in WordPerfect 5.1 for DOS, Microsoft Word 6.0 for Windows, and Microsoft Word 5.1 for Macintosh (this latter requires special software that read MS-DOS disks). Annotation copyright Book News, Inc. Portland, Or.
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