Refund Policy

We offer a 30-day return policy, giving you 30 days after receiving your item to request a return. Please note that a 20% restocking fee may apply.

Return Eligibility

To be eligible for a return, your item must be:

• In the same condition as received
• Unused, with tags, and in its original packaging
• Accompanied by a receipt or proof of purchase

To start a return, email us at support@Basi6Direct.com. Once approved, you’ll receive return instructions and a shipping label. Items sent without return approval will not be accepted.

Damages & Issues

Please inspect your order upon arrival and contact us immediately if the item is damaged, defective, or incorrect. We'll work quickly to resolve it.

Exceptions / Non-returnable Items

Some items cannot be returned, such as:

• Perishable goods (food, flowers, plants)
• Custom or personalized products
• Personal care items (e.g., beauty products)
• Hazardous materials, flammable liquids or gases
• Sale items and gift cards

If you're unsure about your item, please reach out for clarification.

Exchanges

Need something else? The quickest way is to return your item, and once accepted, make a new purchase separately.

Refunds

We’ll notify you once we’ve received and inspected your return. If approved, your refund will be issued to your original payment method. Please note: bank or credit card processing times may vary.

Questions? Contact us anytime at support@Basi6Direct.com.