The practical, easy-to-use handbook for every quality auditor, manager, or trainer. In this book, leading ISO 9000 auditor and trainer Don Freeman gives you straight answers and practical tools for every step of the quality auditing process. You'll learn how to successfully plan and conduct quality audits, and report on their results. And you'll discover proven solutions for the challenges faced by every quality auditor. From start to finish, The Quality Auditor's Handbook provides step-by-step methods, tools, matrices, and forms that streamline the audit process. Along the way, you'll also learn the communications skills, questioning, listening, and observation techniques that are essential to successful auditing. The practices and tools you'll learn can be modified and used with any type of quality system auditing, and for other types of auditing as well, such as environmental auditing (ISO 14000).
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