This text covers a variety of the basic skills that contribute to outgoing quality at the technician level. Operators, machinists, inspectors, quality technicians and associate quality engineers will find its coverage of quality assurance, quality control and inspection topics useful as either a learning aid or reference. This edition features new chapters on Total Quality Management and quality audits; provides expanded SPC related coverage of Gage R&R studies; and offers new glossaries on manufacturing processes, reliability, maintainability and liability.
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