Emphasizing the interrelated nature of all communication: business and personal, verbal and kinesics (body language), Treece (U. of Memphis) and Kleen (Nicholas State U.) in this edition accent the latest technology, intercultural communication, collaborative writing, ethics, and etiquette. Chapters include cases and exercises. Available supplements include: an instructors' manual/test item file, computer custom test (Windows version), and visual aids. Annotation c. by Book News, Inc., Portland, Or.
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