The process of interactive staff training starts with an assessment of the team's programmatic needs. A committee of team members develops a rehabilitation program that identifies needs and problems, the committee then sets goals for dealing with them. Eventually the team adopts a continuous quality improvement plan to maintain and upgrade the program. The method of interactive staff training has been implemented in teams serving more than 10,000 persons with psychiatric disabilities. Research indicates that this approach increases a given team's ability to work together and provide effective programs for its consumers. Interactive Staff Training features copious examples of how to carry out the training method. The text juxtaposes a careful description of its central theory with plenty of anecdotes that illustrate the practical effect of the program on day-to-day work experiences.
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