Annotation. This resource is intended for corporate and civic leaders who plan and facilitate meetings and consensus-building efforts. It explains how to build a foundation for productive, democratic participation at business meetings, describing the many roles of the meeting facilitator and discussing preparation of the workplan, selecting and nurturing a team, and building relationships with stakeholders. The bulk of the book offers tools for making meetings work, including complete scripts for different types of meetings and for addressing difficult people and situations, assessment tools, case studies, guidelines, checklists, and a troubleshooting guide. Postmeeting activities, virtual meetings, and contentious meetings are also covered. Mina is a professional meeting facilitator, management consultant, and seminar leader. Annotation c. Book News, Inc., Portland, OR (booknews.com).
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