"Hospitality refers to the relationship between a guest and a host, wherein the host receives the guest with goodwill, including the reception and entertainment of guests, visitors, or strangers. This book develops a critical view of the management theory and the traditional theories, looking at how appropriate they are in hospitality and tourism and in a multicultural context. Highly practical in approach, this is an up-to-date and skilful integration of all core areas of management. This is an invaluable guide for hotel employers, managers, consultants, students and research scholars of tourism and hotel catering.
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