Thie text looks at service management, through services provided, the economy, concepts and strategies and the use of information technology.
| ISBN-13: | 9780072424195 |
| ISBN-10: | 0072424192 |
| Publisher: | McGraw-Hill Higher Education |
| Publication date: | 2000 |
| Edition description: | 3 |
| Pages: | 640 |
| Product dimensions: | Height: 10.1 Inches, Length: 8.3 Inches, Weight: 3.1085178942 Pounds, Width: 1.2 Inches |
| Author: | James A. Fitzsimmons, Mona J. Fitzsimmons |
| Language: | en |
| Binding: | Hardcover |
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