Customer service is at the centre of many recent changes in work and organisations and is often celebrated as being of benefit to all. This book explores the real nature of customer service from different critical perspectives drawing on a wide range of sectors internationally.A provocative and insightful work aimed at students of organisations and management as well as thoughtful practitioners.
| ISBN-13: | 9780333946077 |
| ISBN-10: | 0333946073 |
| Publisher: | Macmillan Education UK |
| Publication date: | 2001-03-29 |
| Pages: | 215 |
| Product dimensions: | Height: 8.5 Inches, Length: 5.5 Inches, Weight: 0.77602716224 Pounds, Width: 0.4799203 Inches |
| Author: | Andrew Sturdy, Irena Grugulis, Hugh Willmott |
| Language: | en |
| Binding: | Paperback |
Discover more books in the same category
