This book considers strategic aspects of quality management and self-assessment frameworks, and provides an in-depth examination of a number of the main quality improvement tools and techniques. Incorporating a critical orientation and drawing upon original case-studies, it also reviews the implementation of a variety of quality management programmes in a range of organisational contexts, including manufacturing, higher education, health care, policing and retailing.
| ISBN-13: | 9780415222723 |
| ISBN-10: | 0415222729 |
| Publisher: | Routledge |
| Publication date: | 2002 |
| Edition description: | 1 |
| Pages: | 232 |
| Product dimensions: | Height: 9.69 Inches, Length: 6.85 Inches, Weight: 0.95019234922 Pounds, Width: 0.58 Inches |
| Author: | Jiju Antony, David Preece |
| Language: | en |
| Binding: | Paperback |
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