This Second Edition has been updated to include a brand new chapter on yield management, plus a human resources chapter refocused to cover current trends in training, employee empowerment, and reducing turnover. In addition, you'll discover how to increase efficiency with today's hospitality technology--from electronic lock to front office equipment.
| ISBN-13: | 9780471287124 |
| ISBN-10: | 0471287121 |
| Publisher: | Wiley |
| Publication date: | 1996-08-26 |
| Edition description: | 2 |
| Pages: | 480 |
| Product dimensions: | Height: 9.507855 Inches, Length: 7.59841 Inches, Weight: 2.18698563904 Pounds, Width: 1.149604 Inches |
| Author: | James A. Bardi |
| Language: | en |
| Binding: | Hardcover |
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