The Quality Conspiracy

"What does quality mean in practice to the people in our company? How can we develop a quality-oriented business system on which we can all agree? Who is responsible for making it work? These are some of the questions explored in David Straker's latest book, a fable in the One Minute Manager tradition." "A group of executives, representing the main management functions, are meeting to discuss corporate strategy. Their deliberations are guided by the enigmatic new Quality Manager. In the course of a sometimes heated debate the team hammer out an integrated business model designed to shape the future of the company. They identify the key elements - including profit, people and process - but can they fit them together?" "This entertaining tale will appeal to all managers eager to improve performance in their business - in short, to all managers."--BOOK JACKET.Title Summary field provided by Blackwell North America, Inc. All Rights Reserved