Offering an introduction to service management, this book provides explanations, guidance and recommendations. It is in line with the BS ISO/IEC 20000 series; and is intended for managers and staff responsible for implementing, maintaining, improving or procuring service management.
| ISBN-13: | 9780580479229 |
| ISBN-10: | 0580479226 |
| Publisher: | B S I Standards |
| Publication date: | 2006-03-28 |
| Edition description: | 5th |
| Pages: | 160 |
| Author: | British Standards Institute Staff, Jenny Dugmore, Shirley Lacy |
| Language: | en |
| Binding: | Paperback |
Discover more books in the same category
Be the first to review this book!
