Organizational Behavior in Health Care

TABLE OF CONTENTS PART 1 INTRODUCTION Chapter 1: Overview and History of Organizational Behavior Chapter 2: Today's Health Services Organizations and Workforce Diversity Chapter 3: Perceptions and Attitudes of Individuals Chapter 4: Workplace Communication PART 2 UNDERSTANDING INDIVIDUAL BEHAVIORS INTRODUCTION Chapter 5: Content Theories of Motivation Chapter 6: Process Theories of Motivation PART 3 LEADERSHIP INTRODUCTION Chapter 7: Power and Influence Chapter 8: Behavioral Theories of Leadership Chapter 9: Contingency Theories of Leadership Chapter 10: Charismatic and Transformational Leadership PART 4 INTRAPERSONAL AND INTERPERSONAL ISSUES INTRODUCTION Chapter 11: Stress and Conflict Chapter 12: Conflict Management and Negotiation Skills PART 5 GROUPS AND TEAMS INTRODUCTION Chapter 13: Overview of Group Dynamics Chapter 14: Working with Groups Chapter 15: Teams and Team Building PART 6 MANAGING ORGANIZATIONAL CHANGE INTRODUCTION Chapter 16: Overview of Organizational Development and Transformation Chapter 17: Resistance and Change Management.