Effective Supervisor's Handbook

"This AMACOM classic problem solver will help first-line managers meet the growing demands of their work. It provides comprehensive answers, practical advice, proven procedures, and workable programs that can make supervising easier, more effective, and rewarding. Readers will learn how to: * make the transition from worker to supervisor * hire good people * work with subordinates * improve communication skills * set up appraisal and disciplinary procedures * manage personal time and stress"