Operations Management

"Modern operations means teaching students the content they need in today's world, not the world of 30 or 40 years ago. As a result, "services" and "global" are incorporated throughout, rather than confined to dedicated chapters. Manufacturing, of course, cannot be ignored, but again, the emphasis is on contemporary issues that are relevant and accessible to students. For example, students should learn how to identify the bottleneck in a process and use the ideas from the Toyota Production System to improve performance" (Site éditeur).