Operations Management

This text surveys the field of operations in the services and manufacturing sectors. It provides coverage of the strategies of designing a product or service, through the processes of making and delivering the product and controlling operations. The 2024 release of this beloved and market-leading Operations Management title has been completely updated to provide a clear presentation of the field of Operations and Supply Chain Management. Operations & Supply Chain Management welcomes co-author, Thomas Kull of Arizona State University, as he brings his wealth of industry knowledge and experience, particularly in the area of supply chains. With current real-world examples and thoughtful student pedagogy, this comprehensive title offers a flexible modular approach that can be used for different course levels, ranging from undergrad to executive education. New additions to this title include updated content, new chapter "OM is Personal" openers focusing on a more holistic approach, an emphasis on supply chains and sustainability, author created Guided Examples, and 70+ new Integrated Excel problems