This book illustrates TQM concepts as they apply to service organizations where a product may or may not be involved. It addresses nine key management areas including cultivating relationships with customers and capacity management.
| ISBN-13: | 9781557865052 |
| ISBN-10: | 1557865051 |
| Publisher: | Wiley |
| Publication date: | 1996-12-09 |
| Edition description: | 1 |
| Pages: | 286 |
| Product dimensions: | Height: 8.499983 Inches, Length: 5.499989 Inches, Weight: 1.10672055524 Pounds, Width: 0.838581 Inches |
| Author: | Frank Davis, Jr., Karl Manrodt |
| Language: | en |
| Binding: | Paperback |
Discover more books in the same category
Be the first to review this book!
