Designing the Best Call Center for Your Business examines all key aspects of opening and expanding a live agent call center, with in-depth coverage on facilities and workstation design; site selection, including communications and power backups; f
| ISBN-13: | 9781578203130 |
| ISBN-10: | 1578203139 |
| Publisher: | Taylor & Francis |
| Publication date: | 2005-01-02 |
| Edition description: | 2 |
| Pages: | 300 |
| Product dimensions: | Height: 9 Inches, Length: 6 Inches, Weight: 1.5652820602 Pounds, Width: 0.87 Inches |
| Author: | Brendan B. Read |
| Language: | en |
| Binding: | Paperback |
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