Advances in Business and Management

This book presents research in the field of business and management from around the world. This book examines e-commerce and its impact on expectations of customer service and quality control. it also explores the strategic advantage of employee training in marketing organisations; wealth management, building value through investing, and contingency plans after the global recession; health as a predictor of registered nurse retirement preparation; human resources management and mergers and acquisitions; private saving for retirement; an investigation of multichannel shopping behavior; and self-determined relationship marketing.