![Trends And Strategies In Customer Service Excellence [Hardcover] [May 01, 2014] William Watson](https://images.isbndb.com/covers/9051863482822.jpg)
Customer service excellence (CSE) is the standard which provides organisations with a practical tool for driving customer-focused change within their organisation. The CSE is aimed at delivering benefits at three levels: As a driver of continuous improvement, as a skills development tool, and as an independ- ent validation of achievement. This book has been designed for trends and strategies in customer service excellence.
| ISBN-13: | 9781781635124 |
| ISBN-10: | 1781635129 |
| Publisher: | Koros Press Limited |
| Publication date: | 2014-05-01 |
| Edition description: | First Edition |
| Author: | William Watson |
| Language: | en |
| Binding: | Hardcover |
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