The Business of Solutions

This book is the first to systematically explore the integrated solutions business model. The path towards the provision of solutions poses a number of challenges for manufacturers in terms of capabilities development and configuration: firms that offer solutions must shift from manufacturing to service capabilities, as they are required to provide services previously carried out by business users. Federica Ceci delves deeply into the nature, dimensions, and dynamics of this new business model, deploying research and analytical techniques from a variety of disciplines including the theory of the firm, operations management, strategic management, and innovation studies. This enlightening book will be warmly welcomed by graduate students, scholars, consultants and practitioners in the fields of business strategy, technology strategy, operations management, management of information systems and technological change.