In A Leader's Journey to Quality, readers will have vicariously through a hypothetical executive whose journal, filled with relevant thoughts about quality, is the springboard for the provocative issues presented in the chapters. This intriguing book clarifies the economic issues surrounding the structuring, reporting, and analyzing of quality costs to eliminate squandering resources; outlines a formula for creating a quality vision that all employees can comprehend, support, and execute; and reviews statistical process control.
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