Business Communication, 2ND EDITION

Beginning with the epochs of ancient history to the aeons of modern world, communication has been the corner-stone of success. This book, Business Communication, is an effort to take you on a transformational journey - a journey of personal and professional growth for a successful life. This book will help you identify your current level of communicational prowess; it will help you become aware of your own communication style; and it will equip you with communication techniques to suit various situations. From the common aspects of oral and written communication to the finer aspects of etiquette and decorum, the book is filled with everyday practical examples to help you gather conceptual understanding of communication in all its dimensions.Key Features1. One stop shop for all things "Communication" (oral and written business communication), WAC, neuro-linguistic programming, reading your bosses, mind-maps and content structuring, conflict and crisis communication, marketing oneself and interviewing techniques, etiquette, grooming, and accessorizing.2. Simple and easy-to-understand text???the language, examples, and exercises provide you with ample opportunities to learn and practice.3. Fresh and interesting pedagogy???cases and examples from Mr. Bean, Friends, and King Louis XIV make it interesting and relatable for the Gen-Y reader.4. Contemporary approach-(a) disability etiquette, (b) email the baiter, flamer, and troll, (c) golfing proprieties, (d) tea/coffee decorum, and (e) table manners in India - "without" the table.Table of ContentsIntroduction to CommunicationCommunication in ActionKinesics (Body Language)Paralanguage (Voice)Listening SkillsBasics of Written CommunicationWritten Analysis of CasesLetter WritingMemos and Minutes of MeetingR??sum??s and Cover LetterReports and ProposalsPresentation SkillsE-Mail EtiquetteTelephone EtiquetteTalking the TalkInterview ProwessCorporate EtiquetteGrooming, Clothing, and Accessorizing