Case Management Making Work Flow

"What is case management and why is it essential to your practice? You may have it: but have you implemented it as you intended? Has it rolled out from one department into the whole firm? And has it delivered? This book poses and answers key questions that must be addressed, from wherever you start. All Managing Partners, IT Partners, Directors and Managers would be wise to read it. Contents: Why is case management essential to your practice? What to look for, The new environment, Managing the change, Case management development, Reporting, Measuring the benefits, Getting the best from your supplier. Nicholas Poole has been extensively involved in choosing, developing and implementing case management systems for his firm and for other organisations. His extensive knowledge of the area is rooted not in an IT background, but as an interested and active fee-earner with IT knowledge. The result is a book that will make sense of a difficult topic for lawyer, manager and IT expert alike."