Effective Supervision Preparing for the 21st Century

[This book] is concerned with the foundations of supervision. As such, the nature and importance of effective supervision are discussed along with major issues facing supervisors today. [It also] explor[es] the work of supervisors ... includ[ing] an analysis of the functions supervisors perform: planning, organizing, staffing, leading, and controlling ... [It also] deal[s] with supervisory skills such as decision making, motivating employees, managing conflict, communicating, performance appraisal, applying discipline, counseling, managing stress, and organizational change. The book [finally discusses the] special concerns of individual supervisors, namely, using time more effectively and career planning and development.-Pref.