Empowering People at Work

Written for the benefit of practical managers coping with real people in real organizations, this book shows how the elements of empowerment work together, and explains how to manage the process of empowerment. The book includes extended case studies of IBM and British Telecom. Part one shows how the elements of empowerment work together: performance focus, teams, leadership, and face-to-face communication. Part two explains how to manage the process, even in the climate of downsizing and delayering, and part three looks at how IBM and British Telecom developed employee communication to help achieve corporate objectives. The final part includes a set of survey questions to be selected on a pick-and-mix basis, and an annotated guide to further reading.