Enterprise Information Systems Contemporary Trends and Issues

This book analyzes various aspects of enterprise information systems (EIS), including enterprise resource planning, customer relationship management, supply chain management systems, and business process reengineering. It describes the evolution and functions of these systems, focusing on issues related to their implementation and upgrading. Enhanced with pedagogical features, this book can be read by graduate and undergraduate students, as well as senior management and executives involved in the study and evaluation of EIS.