Financial Customer Service: A Guide to Making Smarter Business Decisions

The only A-to-Z guide to creating, managing, and leveraging an incredibly powerful new competitive tool Financial Customer Service A leading expert in the field, H. A. Schaeffer Jr., clearly explains how a financial customer service function works and how it can give your company an unbeatable competitive edge. You'll get everything you'll need to plan, implement, and manage a financial customer service department. Drawing upon his own experiences and those of managers at numerous Fortune 500 companies, Schaeffer provides step-by-step guidance on:* Making a business case for a financial customer service department* Laying the groundwork* Determining computer capabilities and needs* Integrating resources* Setting up a phone system* Staffing and training* Managing the transition* Creating a policies manual* Maximizing the potential of the new department* And much more!