From Travellers' Expectations to Travellers' Experiences The Workability of the HOLSAT Model

This text focuses on the Australian occidental tourists expectations and satisfaction in one of the oriental tourist destinations such as Vietnam. It makes use the HOLSAT model to assess the holiday satisfaction of Australian travellers to Vietnam, and it is the second known application of this model. It seriously looks at the capabilities of the existing theoretical models to assess the tourist expectations and satisfaction and highlight the importance of the HOLSTAT model in understanding explicitly the differences between expectation and experience.