Hotel and Lodging Management An Introduction

People traveling for business or leisure reasons look for a home away from home when they travel. A competent staff, good food, and a secure and restful room can go a long way toward making people enjoy travelling, and lodging managers ensure all those things. A hotel manager, hotelier, or lodging manager is a person who manages the operation of a hotel, motel, resort, or other lodging-related establishment. Management of a hotel operation includes, but is not limited to management of hotel staff, business management, upkeep and sanitary standards of hotel facilities, guest satisfaction and customer service, marketing management, sales management, revenue management, financial accounting, purchasing, and other functions. Lodging managers work at all kinds of establishments from traditional hotels, to camping areas, inns, motels, ranches, and resorts. Lodging managers have many different duties as well. They make sure guests needs are taken care of by providing amenities like television and fitness rooms, and making sure everything is kept in order. They may also provide services for business travellers like helping arrange conferences and providing meeting rooms and electronic equipment. Being a lodging manager requires some personal attributes. This book prepares readers to succeed as managers in the hotel and lodging industry, while developing a solid foundation for a long and successful career. The book combines detailed presentations of each department in a hotel or lodging establishment along with a close examination of organisational structure and the interdependent relationship among departments.