Hotel Management and Operations

Hotel Management is an area of study that covers a wide range of topics concerned with the operational aspects of hoteliery. Hotel operations are varied and cover topics as wide ranging as marketing, eco-tourism, leisure, business administration and management. It is the job of the Hotel Manager to coordinate the many operational tasks of running a successful hotel. Managing a hotel requires knowledge and skills within a wide variety of fields. A hotel manager, hotelier, or lodging manager is a person who manages the operation of a hotel, motel, resort, or other lodging-related establishment. Management of a hotel operation contains, but is not limited to management of hotel staff, business management, upkeep and sanitary standards of hotel facilities, guest satisfaction and customer service, marketing management, sales management, revenue management, financial accounting, purchasing, and other functions. The size and complexity of a hotel management organisational structure varies significantly depending on the size, features, and function of the hotel or resort. Administrative functions for a small-scale hotel such as Accounting, Payroll, and Human Resources may normally be handled by a centralised corporate office or solely by the Hotel Manager. This book presents a variety of viewpoints on the duties, responsibilities, problems, and opportunities encountered there. The book continues to provide a comprehensive and lucid coverage of the subject. The text gives a practical approach, challenge readers to recognise the central issues involved in complex management problems, understand the structure and resources of the department in question, and discover solutions that may help in supervision other hotel resources and departments.