The most authoritative guide to preparing for the ITIL(R) Foundation Certificate in IT Service Management. It includes an extensive range of practice questions complete with explanations and key learning points and will greatly assist anyone sitting or intending to sit the ITIL Service Management Foundation Certificate. This guide utilises the experience of three established independent service management consultants and experienced lecturers. An ITIL(R) licensed product.
| ISBN-13: | 9781780171142 |
| ISBN-10: | 1780171145 |
| Publisher: | BCS, The Chartered Institute |
| Publication date: | 2012 |
| Edition description: | 2 |
| Pages: | 100 |
| Product dimensions: | Height: 9.60628 Inches, Length: 6.6929 Inches, Weight: 0.42769678828 Pounds, Width: 0.2196846 Inches |
| Author: | Steve Mann, Tony Gannon, Nigel Mear |
| Language: | en |
| Binding: | Paperback |
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