This book provides the focus for an organisation's Total Quality Management process; the achievement of `world-class' customer satisfaction. The book draws exclusively from actual case studies of world leading companies.
| ISBN-13: | 9780412786303 |
| ISBN-10: | 0412786303 |
| Publisher: | Springer Netherlands |
| Publication date: | 1996-02-29 |
| Edition description: | 1994 |
| Pages: | 192 |
| Product dimensions: | Height: 9.25 Inches, Length: 6.1 Inches, Weight: 1.4770971554 Pounds, Width: 0.47 Inches |
| Author: | R.M. McNealy |
| Language: | en |
| Binding: | Paperback |
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