Making Government Great Again Mapping the Road to Success with ISO 9001:2008

"Many organizations struggle with the proper execution of strategy. The problem generally isn't the strategy that has been developed, nor is it the employees who have been empowered to implement it. Rather, it is a lack of sufficient structure necessary to keep improvement initiatives moving forward. Thousands of organizations worldwide have discovered that a management system based on the requirements of the ISO 9001 standard can provide that critical structure needed to improve the implementation of strategy and the achievement of goals." "Making Government Great Again provides a fresh look at the ISO 9001 standard by chronicling its successful application in the dynamic and turbulent environment of a public service organization: the Illinois Department of Transportation (IDOT). IDOT is the first state transportation agency in the United States to achieve ISO 9001:2000 certification for its major business processes, and it sustained this impressive achievement by successfully --