• Managing Customer Service

Managing Customer Service

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SKU SHUB293545
$51.21
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Overview

Super series are a set of workbooks to accompany the flexible learning programme specifically designed and developed by the Institute of Leadership & Management (ILM) to support their Level 3 Certificate in First Line Management. The learning content is also closely aligned to the Level 3 S/NVQ in Management. The series consists of 35 workbooks. Each book will map on to a course unit (35 books/units).

Product Details

ISBN-13: 9780080464190
ISBN-10: 008046419X
Publisher: Routledge
Publication date: 2007
Edition description: 5
Pages: 99
Product dimensions: Height: 11.69 Inches, Length: 8.27 Inches, Weight: 0.9479877266 Pounds, Width: 0.22 Inches
Author: Institute of Leadership & Management
Language: en
Binding: Paperback

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