This book is one of the first to examine strategies for the representation of user interests in public transport from a variety of perspectives. The authors review approaches to integrating the passengers' views in the planning process and to protecting their interests in operations and customer care across a range of European countries. From this they draw important conclusions and highlight examples of good practice.
| ISBN-13: | 9780754674474 |
| ISBN-10: | 0754674479 |
| Publisher: | Ashgate Publishing, Ltd. |
| Publication date: | 2009 |
| Edition description: | 1 |
| Pages: | 304 |
| Product dimensions: | Height: 9.21 Inches, Length: 6.14 Inches, Weight: 0.99869404686 Pounds, Width: 0.75 Inches |
| Author: | Martin Schiefelbusch, Hans-Liudger Dienel |
| Language: | en |
| Binding: | Hardcover |
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