Quality costing

Quality costs display the importance of quality-related activities to management in meaningful terms and helps to shock people into action. A crucial factor in the process of continuous quality improvement is the collection and use of quality-related cost information. This book provides useful guidance to organisations setting out to establish a system of quality costing and also gives pointers to those organisations already collecting costs on how they might use the data to its fullest potential. The 2nd edition has three new chapters, comprising an introductory chapter on the role of quality costing within a Total Quality Management approach, as well as two new case studies on Girobank plc and ICL. This book provides managers in both the service and manufacturing sectors with sound practical advice on how to define, identify, collect, measure, analyse, report and use quality costs.