This text introduces the concepts of quality management to library and information managers. It explaines how total quality management can improve performance and effectiveness when applied to all parts of an organization, while also meeting customer needs.
| ISBN-13: | 9780566077258 |
| ISBN-10: | 0566077256 |
| Publisher: | Gower Publishing Company |
| Publication date: | 1996-02-01 |
| Pages: | 208 |
| Product dimensions: | Height: 9.75 Inches, Length: 6.5 Inches, Weight: 0.992080179 Pounds, Width: 1 Inches |
| Author: | Brophy Etc, Peter, Coulling, Kate |
| Language: | en |
| Binding: | Hardcover |
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