The second edition of an annual that documents the most useful ideas, tools, and articles in quality, and serves as a reference for finding information on activities, publications, awards, and organizations dealing with quality management. The volume is divided into four parts: background for quality, quality by industry, implementing quality, and quality references. This edition includes more case studies and "how to" articles, expands the reference section, and is launched with an essay by James Cortada, who takes up the topic of process management and reengineering, with a review of the various approaches to continuous improvement. Annotation copyright Book News, Inc. Portland, Or.
| ISBN-13: | 9780070240469 |
| ISBN-10: | 0070240469 |
| Publisher: | McGraw-Hill Ryerson, Limited |
| Publication date: | 1994-12 |
| Pages: | 816 |
| Product dimensions: | Height: 10 Inches, Length: 8 Inches, Weight: 1.10231131 Pounds, Width: 2.5 Inches |
| Author: | James W. Cortada |
| Language: | en |
| Binding: | Hardcover |
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