Customer Service, 4/e by Lucas features how-to topics for the customer service professional. It covers the concepts and skills needed for success in business careers, including listening techniques, verbal and nonverbal communication, and use of technology. Emphasis is given to dealing with customer service problems and how to handle conflicts and stress. Insights and tips are also provided for customer service supervisory personnel.
| ISBN-13: | 9780071086080 |
| ISBN-10: | 0071086080 |
| Publisher: | McGraw-Hill Education |
| Publication date: | 2012 |
| Edition description: | 4th Revised edition |
| Pages: | 267 |
| Product dimensions: | Height: 9.25195 Inches, Length: 7.40156 Inches, Weight: 0.00220462262 Pounds, Width: 0.43307 Inches |
| Author: | Arthur Asa Berger |
| Language: | en |
| Binding: | Paperback |
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