Six Sigma for Business Excellence A Manager's Guide to Supervising Six Sigma Projects and Teams

The Six Sigma process excellence program, based on Johnson and Johnson's unique approach Six Sigma for Business Excellence shows managers at all levels of Six Sigma proficiency how to create a process excellence program that addresses both company goals and day-to-day operations.Using Johnson and Johnson's Process Excellence Program as a model, Johnson and Johnson's director of quality, Penelope Przekop, walks readers through the real world of implementing a Six Sigma program. Examples and insights from Johnson and Johnson as well as other Six Sigma companies detail: how to apply Six Sigma principles and techniques immediately with little supervision from senior managers or black belts; how to resolve communication issues between management and the Six Sigma team Ways to become a Six Sigma champion without assistance from senior management or black belts; and methods and tools that managers at all levels can incorporate into their departments, improving quality and performance from the inside out.