Staff Competency in Patient Access Tools, Test, and Tips for Building a Successful Team

You rely heavily on your staff to run a smooth Patient Access department.Empower them to succeed from the start!Hire the right people. Train them well. Help them grow.To get the most out of your staff, you have three major challenges: Establish a hiring process which harvests motivated and talented employeesCreate an organized orientation which will prepare your staff to handle the complexities of their job and provide them with necessary tools to perform their dutiesImplement a detailed program to evaluate and reassess staff and use the data to develop initiatives for performance improvementStaff Competency in Patient Access: Tools, tests, and tips for building a successful team by Michael S. Friedberg, FACHE, CHAM is THE ultimate resource for you to meet and exceed your organization's competency requirements. It presents the tools you need to hire the right people, enable them to do their job, and keep your organization running efficiently.Customizable tools on accompanying CD-ROMTake advantage of the more than 50 tools available you can download and adapt to fit your specific needs.Sample quality assurance programsCompetency exams and answer keysJob descriptionsCompetency clues and reminders for staffIndividual scorecards to track progressAnd more!Take a look at the table of contents: Chapter 1: Introduction Chapter 2: Baseline hiring: Hunting for the right candidates Chapter 3: The interviewing process Chapter 4: Getting started with your training initiative Chapter 5: Training: Initial and ongoing efforts Chapter 6: Quality review Chapter 7: Creating useful management tools Chapter 8: Sample job descriptions Chapter 9: Sample staff competency exams Chapter 10: Additional resourcesStaff Competency in Patient Access: Tools, tests, and tips for building a successful team features helpful ideas for improving the three critical steps to hire and retain the right staff and reduce turnover: Baseline hiringMarkets and professions to look for the right candidates to hireThe right questions to ask a prospective employeeJob descriptions to attract qualified individualsSample tests to gauge competencyInitial trainingDevelop an organized orientationProvide your staff with the tools they need to optimally perform their jobsLearn the best way to get your staff up to speed quicklyOngoing training and reassessmentInstitute a program that assesses the competency of your staffUse this information to facilitate ongoing training in specific trouble areasCompetency exams for many complex registration functionsThis resource is a must have forPatient Access managers PFS managers Revenue cycle directors Human resources professionals Staff trainers Compliance officers, CFOs and VPs of Finance may also be interested. Staff Competency in Patient Accessis brought to you by the Patient Access Resource Center (PARC), a comprehensive online site that allows you to network with your peers; effectively train staff members in such areas as up-front collections and self-pay accounts; and increase communication within your department. Additionally, PARC members save 20% off valuable finance and patient access books, videos, audioconferences, and newsletters. Visit accessresourcecenter.comand learn how to become a PARC member to put this exciting online resource to work for your organization.The HCPro GuaranteeOrder risk-free for 30 days! If not satisfied, return the book and all charges will be canceled.