This work covers the broad range of call centre terminology from telecommunications and computer programming to marketing, management and customer service. It not only tells what each technology is, but also how it can help improve relationships with customers.
| ISBN-13: | 9781578200436 |
| ISBN-10: | 1578200431 |
| Publisher: | Telecom Books |
| Publication date: | 1999 |
| Edition description: | 2nd |
| Pages: | 277 |
| Product dimensions: | Height: 9.25 Inches, Length: 0.5 Inches, Weight: 0.8 Pounds, Width: 6.25 Inches |
| Author: | Madeline Bodin, Keith Dawson |
| Language: | en |
| Binding: | Paperback |
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