Of interest to those who have used BS 15000 for service improvements, audits or training and need to update their material to reflect the ISO/IEC 20000 standard. ISO/IEC 20000 was based on BS 15000, and this book provides a detailed comparison of ISO/IEC 20000 and BS 15000, for both Parts 1 and 2.
| ISBN-13: | 9780580473487 |
| ISBN-10: | 0580473481 |
| Publisher: | BSI British Standards Institution |
| Publication date: | 2006 |
| Pages: | 124 |
| Product dimensions: | Height: 11.6 Inches, Length: 8.3 Inches, Weight: 0.9 Pounds, Width: 0.3 Inches |
| Author: | Jenny Dugmore |
| Language: | en |
| Binding: | Paperback |
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