An excellent resource for any organization seeking to use the criteria for quality and performance improvement. Includes tips on the application process as well as common mistakes to avoid. Paper. DLC: Malcolm Baldrige Natl Quality Award.
| ISBN-13: | 9780201633689 |
| ISBN-10: | 020163368X |
| Publisher: | Addison-Wesley |
| Publication date: | 1995 |
| Edition description: | First Edition |
| Pages: | 440 |
| Product dimensions: | Height: 9.5 Inches, Length: 7.5 Inches, Weight: 1.73944724718 Pounds, Width: 1.25 Inches |
| Author: | Maureen S. Heaphy, Gregory F. Gruska |
| Language: | en |
| Binding: | Paperback |
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