Nawal K. Taneja explores and explains the game-changing opportunities presented to the industry by new-generation information and technology. He shows how information and technology can now drive, not just enable, an airline's strategy to become truly customer-centric at a personalized level, while at the same time enabling the operator to reduce costs, enhance revenues, reduce risks and become much more flexible and agile by better managing complexity.
| ISBN-13: | 9781409435020 |
| ISBN-10: | 1409435024 |
| Publisher: | Ashgate Publishing, Ltd. |
| Publication date: | 2011 |
| Edition description: | 1 |
| Pages: | 208 |
| Product dimensions: | Height: 9.21 Inches, Length: 6.14 Inches, Weight: 1.4550509292 Pounds, Width: 0.63 Inches |
| Author: | Nawal K. Taneja |
| Language: | en |
| Binding: | Hardcover |
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