The Practice of Empowerment Making the Most of Human Competence

Dr Kinlaw, one of America's leading authorities on management development, sees empowerment as a way of improving organizational performance by making the most competent people the most influential most of the time, and his book provides a comprehensive and detailed model for achieving this objective. Drawing on examples and case studies from successful companies, Dr Kinlaw describes a practical, step-by-step process for introducing or extending empowerment in an organization or any part of an organization, and shows how to use feedback, team development and learning to good effect.